Our Statistics

Annual Survey on Satisfaction with Government Digital Services (Citizens) - For 2020

Background / Objectives

The Survey on Satisfaction with Government Digital Services (Citizens) is conducted annually by the Smart Nation and Digital Government Office (SNDGO) and the Government Technology Agency (GovTech) to assess citizen’s satisfaction with key government digital services and to identify areas for improvement.

The survey was conducted from December 2020 to February 2021 for the reporting period of 2020.

Research Methodology

About 1500 respondents were surveyed, comprising representatives of the total demographic population above the age of 19. Data collection was done via face-to-face interviews.

Annual Survey on Satisfaction with Government Digital Services (Businesses) - For 2020

Background / Objectives

The Survey on Satisfaction with Government Digital Services (Businesses) is conducted annually by the Smart Nation and Digital Government Office (SNDGO) and the Government Technology Agency (GovTech) to assess the business community’s satisfaction with key government digital services and initiatives and to identify areas for improvement.

The survey was conducted from December 2020 to February 2021 for the reporting period of 2020.

Research Methodology

About 1200 company respondents were surveyed, from a range of industry sectors (e.g. Commerce, Construction, Financial & Business Services, Manufacturing, Transportation, Storage, Information & Communications, etc.), and company types and sizes in Singapore were surveyed. Data collection was done through telephone interviews.

Past Years’ Results for Surveys on Satisfaction with Government Digital Services for Citizens and Businesses

Please refer to the following link for past years’ results.