Annual Digital Government Perception Survey (Citizen) Conducted in 2017

Background / Objectives

The Digital Government Customer Perception Survey (Citizens) is conducted annually by the Smart Nation and Digital Government Office (SNDGO) and the Government Technology Agency of Singapore (GovTech) to assess citizen’s satisfaction of key digital government services; and to identify areas for further improvement. The survey was conducted from October to November 2017 for the reporting period of FY2016 (i.e. 1 April 2016 to 31 March 2017).

Research Methodology

1,500 respondents, comprising representatives of the total demographic population above the age of 19, were surveyed. Data collection was done via face-to-face interviews.