Annual Digital Government Perception Survey (Business) Conducted in 2017

Background / Objectives

The Digital Government Perception Survey (Businesses) is conducted annually by the Smart Nation and Digital Government Office (SNDGO) and the Government Technology Agency of Singapore (GovTech) to assess the business community’s satisfaction of key digital government services initiatives and to identify areas for further improvement.

The survey was conducted from October to December 2017 for the reporting period of FY2016 (i.e. 1 April 2016 to 31 March 2017).

Research Methodology

1,600 businesses, representative of the following Singapore’s industry sectors were surveyed. Data collection was done through telephone interviews. Business sectors surveyed include:

• Commerce;
• Community, Social & Personal Services;
• Construction;
• Financial & Business Services;
• Manufacturing; and
• Transportation, Storage & Communications.